DreamMaker Bath & Kitchen

Technology Coach - Franchisee Support

Location: Remote (US-based)

You're the kind of tech-minded problem solver who loves helping people feel confident with new systems. You can translate complexity into clarity, build trust with users of all experience levels, and guide someone step-by-step until everything clicks. You enjoy connecting the dots between workflows, data, and business outcomes, and you're energized by the idea of helping independent business owners run stronger, more organized, more profitable operations. If that sounds like you, DreamMaker Bath & Kitchen is looking for our next Technology Coach.

DreamMaker Bath & Kitchen is one of the nation's most respected home remodeling franchises. Our Home Office team supports 48+ franchise locations across the U.S., with a fully remote staff spanning several states, and even Australia and Ghana. Our culture is our backbone. We operate by a well-established Code of Values, emphasizing respect, integrity, personal responsibility, and open communication. We begin meetings with our values, hire and coach by them, and work hard to ensure our culture remains uniquely collaborative, respectful, and people-focused, unusual in the remodeling and construction world. 

If you want to join a high-performing remote team where your work genuinely impacts hundreds of people across the network, this is the place.

The Technology Coach is the primary guide for DreamMaker franchise owners and their teams as they implement and fully embrace the DreamMaker technology stack. You'll blend customer success, SaaS onboarding, systems training, analytics guidance, and day-to-day problem solving, all with the goal of helping our franchisees run smoother, more profitable businesses.

Your focus? Making sure DreamMaker locations get the highest possible value from systems, including JobTread, QuickBooks Online, Constant Contact, Zoho Analytics, and other approved tools. This is a fully remote, high-impact role reporting to the Director of Franchise Operations.

Responsibilities

• Lead new franchise owners through a structured, milestone-based software onboarding journey.
• Configure core systems (JobTread, QBO, Constant Contact, Zoho Analytics), including mappings, dashboards, integrations, and permissions.
• Train office managers, designers, production managers, and owners on their daily workflows.
• Ensure each new location achieves baseline usage benchmarks before the grand opening.
• Deliver virtual (and occasional in-person) training, including one-on-ones, group sessions, and workshops.
• Create SOPs, how-to guides, video walkthroughs, and best-practice resources.
• Support franchise-wide events: annual Reunion, Next Level Groups, and other training gatherings.
• Collaborate with the Training Department to maintain an up-to-date Knowledge Base.
• Serve as a daily resource for system questions, workflow issues, and optimization guidance.
• Analyze franchise performance using JobTread, QBO, Constant Contact, and Zoho to identify trends and opportunities.
• Coach owners to improve adoption, operational health, job costing accuracy, and lead management systems.
• Coordinate with internal departments to resolve issues and streamline cross-functional processes.
• Build strong, trusted relationships with franchise owners and Office Managers.
• Conduct recurring check-ins to review KPIs, data integrity, and system usage.
• Develop action plans for locations falling behind on required software adoption.
• Partner with the Help Desk to triage tickets, identify recurring problems, and improve self-service tools.
• Maintain clear notes in logs and ticketing systems.
• Provide insight into patterns that should inform future training materials.
• Help franchisees maintain accurate financial and operational data.
• Ensure proper use of cost codes, job costing structures, estimating templates, and workflow steps.
• Assist owners in understanding Zoho dashboards and interpreting network benchmarks.
• Gather system feedback from franchisees and relay it to the Technology & Operations teams.
• Support testing of new releases, integrations, or updates.
• Recommend improvements to onboarding, workflows, and documentation.

Qualifications

• Experience in SaaS customer success, implementation, training, or systems support.
• Working knowledge of several of the following:
• JobTread or comparable construction/project management platform
• QuickBooks Online (job costing, mapping, chart of accounts, cost codes)
• Constant Contact or a similar email marketing platform
• Zoho Analytics, Power BI, or similar BI tools
• Ability to understand workflows, integrations, and data relationships.
• Comfortable training users with varying levels of tech confidence.
• Exceptional communication skills, patient, empathetic, and clear.
• Strong project management and follow-through.
• Ability to influence and guide franchisees without direct authority.
• Demonstrated success in driving system adoption and measurable outcomes.
• Experience with franchise systems or multi-location businesses.
• Background in construction, remodeling, home services, or related operations.
• Previous roles include Customer Success Manager, Implementation Specialist, Trainer, and Technology Coach.
• Certifications such as QBO ProAdvisor, JobTread, or Constant Contact (helpful but not required).
• Team-oriented mindset and willingness to support tasks outside the strict job description when needed.
• Ability to travel 6-8 times per year for 3-6 day events.
• Must exhibit and support DreamMaker's Code of Values and culture.

Pay & Benefits

• This is a fully remote role; applicants must reside and be authorized to work in the United States.
• Job Type: W-2.
• Pay: $80,000.00 to $85,000.00 per year, depending on experience and skills. Plus earned bonus program.
• Benefits include: PTO, Major Holidays, Health and Dental Insurance, 401K

Why Work With DreamMaker

• A supportive, mission-driven culture that truly values its team members
• A remote environment with flexibility and collaboration
• The ability to directly impact the success of small business owners across the country
• Opportunities for professional growth within a rapidly expanding franchise system

DreamMaker Bath & Kitchen is an equal opportunity employer. We hire, promote, and compensate team members based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, disability, genetic information, veteran status, or any other status protected by applicable federal or state law. We will provide reasonable accommodations to qualified applicants and employees as required by law.